Fetches tickets from Zendesk based on a user's query, analyzes them, and generates a summary. Outputs include a JSON object of filtered tickets and a Markdown summary highlighting key trends, insights, and a direct answer to the user's question.

Customer support teams and analysts looking to streamline ticket retrieval, categorization, and sentiment analysis for better customer service insights.

- Automated Ticket Retrieval: Saves time by automatically pulling tickets based on specific criteria from Zendesk.
- In-Depth Sentiment Analysis: Helps customer support teams understand customer sentiment and act on key insights.
- Improved Customer Experience: Provides actionable insights for improving customer service and satisfaction.
- Streamlined Categorization: Organizes tickets by categories, making it easier to identify recurring issues or trends.